Job Description
The Outlet Assistant Manager supports the Outlet Manager in overseeing the daily operations of the dining venue. This role is dedicated to ensuring exceptional guest experiences, maintaining high service standards, and assisting in the supervision and development of the front-of-house team. The Assistant Manager acts as the Manager on Duty in the absence of the Outlet Manager, driving operational efficiency, monitoring compliance with health and safety regulations, and assisting with cost control and administrative tasks.
Key Responsibilities
- Assist the Outlet Manager in directing day-to-day front-of-house operations to ensure smooth and efficient service delivery.
- Supervise, train, and motivate staff members, including waitstaff, bartenders, and hostesses, to maintain high performance and morale.
- Engage actively with guests during service hours to ensure satisfaction, gather feedback, and professionally resolve any complaints or service issues.
- Prepare weekly staff rosters, monitor attendance, and manage shift changes to ensure adequate floor coverage.
- Assist in monitoring F&B inventory levels, conducting routine stock counts, and implementing waste reduction measures.
- Ensure the venue consistently adheres to all local health, safety, and food hygiene (HSE) regulations.
- Manage cash handling procedures, POS system operations, and accurate end-of-shift financial reporting.
- Collaborate with the culinary and back-of-house teams to guarantee seamless communication between the kitchen and the dining floor.
Experience
- Degree or Diploma in Hospitality Management, Business Administration, or a related field.
- Minimum 3–4 years of experience in the Food & Beverage industry, with at least 1–2 years in a supervisory, team leader, or assistant manager role.
- Previous experience in the UAE or GCC hospitality sector is highly preferred.
- Familiarity with restaurant POS systems, cash handling, and basic F&B inventory management.
Key Competencies
- Strong leadership and team management skills with a proactive, hands-on approach.
- Excellent interpersonal and customer service skills.
- Ability to remain calm, solve problems, and make effective decisions in a fast-paced environment.
- Solid organizational and time-management abilities.
- High attention to detail regarding venue cleanliness, staff grooming, and service standards.
