Job Description

The Restaurant Hostess is responsible for providing a warm and welcoming experience for guests, ensuring smooth seating arrangements, and assisting with front-of-house operations. As the first point of contact, the hostess sets the tone for the dining experience with professionalism and hospitality.

Key Responsibilities

• Greet guests warmly upon arrival and create a positive first impression.
• Escort guests to their tables while ensuring a smooth flow of seating arrangements.
• Offer assistance with menu guidance, specials, and restaurant recommendations.
• Manage guest preferences, including seating requests and special occasions.
• Communicate with guests politely and professionally, addressing any initial concerns or requests.
• Handle reservation bookings efficiently through phone, online platforms, or walk-ins.
• Maintain and update the reservation system with accurate guest details and seating arrangements.
• Organize the waitlist during peak hours, providing guests with accurate wait-time estimates.
• Ensure effective communication between guests and service staff regarding table availability.
• Monitor guest turnover and adjust reservations as needed to maximize efficiency.
• Work closely with servers, managers, and kitchen staff to ensure seamless dining service.
• Monitor the dining area to identify available tables and clear space for incoming guests.
• Anticipate guest needs by providing prompt assistance with additional seating requests, high chairs, or accessibility accommodations.
• Assist with handling takeout or delivery orders when required.
• Assist the reception team by answering phone calls, responding to inquiries, and providing information about the restaurant.
• Confirm and update reservations, special requests, and group bookings.
• Provide assistance with organizing guest lists for events, large parties, or VIP guests.
• Manage customer feedback and communicate guest concerns to the appropriate personnel.
• Perform light administrative tasks such as organizing menus, maintaining cleanliness at the host stand, and assisting with paperwork when needed.
• Ensure the entrance, reception, and host stand remain clean and organized at all times.
• Maintain the restaurant’s professional appearance by arranging menus, promotional materials, and signage properly.
• Assist in keeping waiting areas comfortable and inviting for guests.
• Monitor restrooms and common areas, reporting any maintenance or cleanliness issues.

Experience

• Previous UAE experience in a restaurant or food service role is preferred but not required.

Key Competencies

• Strong communication skills.
• Ability to multitask and work in a fast-paced environment.
• Experience with restaurant management software is a plus.
• Flexible schedule (evenings, weekends, holidays).
• Ability to stand for extended periods.