Job Description
The Waiter/Waitress will be responsible for delivering exceptional guest service by ensuring prompt and accurate food and beverage delivery, maintaining a welcoming atmosphere, and addressing guest needs. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a team-oriented, fast-paced environment.
Key Responsibilities
- Present menus, answer questions, and provide recommendations based on guest preferences.
- Take accurate food and beverage orders and ensure special requests or dietary needs are communicated to the kitchen.
- Serve food and drinks promptly, ensuring the correct presentation and temperature.
- Input orders into the restaurant’s POS system accurately.
- Monitor tables to ensure guest satisfaction throughout their dining experience.
- Coordinate with the kitchen and bar staff to ensure timely delivery of orders.
- Build rapport with guests to encourage repeat visits.
- Handle guest concerns or complaints professionally, escalating to management if necessary.
- Provide information about promotions, special events, or new menu items.
- Assist colleagues during busy periods to maintain smooth service.
- Work closely with the kitchen, bar, and other staff to ensure a cohesive guest experience.
- Participate in team meetings and provide feedback for service improvements.
- Ensure the food service areas and workstations are clean and organized.
- Follow all health and safety guidelines regarding food handling and hygiene.
- Inform kitchen staff of any feedback or issues reported by customers.
- Prepare tables before service, including setting up utensils, napkins, and glassware.
- Regularly check on guests, refill beverages, and promptly clear empty dishes.
- Ensure tables are cleaned and reset for the next guests efficiently.
Experience
- Previous UAE experience in a restaurant or food service role is preferred.
Key Competencies
- Strong communication skills.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail, especially in food presentation and order accuracy.
- Physical Demands: Ability to stand and walk for extended periods, and lift and carry heavy trays of food.
- Team Player: Willingness to assist both the kitchen and service teams to ensure smooth dining service.
